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1. Server Unavailability (Error code 4xx)

Case 1: Client is not able to access the server 

1. You can use the following ways to check if the service is available.

   1. Navigate to the server URL/IP 

      1. Use a locally installed browser to navigate to the server URL

         Code Block
         https://boresha-afya-stage.smartregister.org/opensrp/ or 63.32.56.42

   2. Ping the URL/IP address i.e

      Code Block
      ping 63.32.56.42

2. Depending on the results of step 1, if the server returns a response that denotes that the service is available you can attempt any of the following steps

   1. Connect to the server, you can use an ssh client for this:

      Code Block
      ssh user@serverip.com

   2. Check that the actual service in the server is  running.

      1. Use systemctl to check that OpenSRP , OpenMRSand/ nginx services are running. You can use these commands 

         Code Block
         systemctl status tomcat-openrsp

         Code Block
         systemctl status tomcat-openmrs

         Code Block
         systemctl status nginx

      2. Use systemctl to start or restart any of the services that are down

         Code Block
         systemctl  restart ‘service-name’

   3. If the services are running , confirm that all that port 8080 is allowing all incoming traffic to the server

      Code Block
      sudo lsof -i -P -n | grep LISTEN

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i. Check that the server is running. Log in to your AWS/Google cloud/Azure/Ali Cloud/Digital Ocean console and confirm that the server is online

More

Determining which server version of code is deployed.
ssh into the server and run the command
less /usr/lib/collectd/plugins/monitored-apps-list.sh

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