/
Slack Communication Practices (draft)

Slack Communication Practices (draft)

fyi @Craig Appl

Channels:

  • Akros-Ona

  • Akros-Ona leadership

  • Akros-Ona implementation (minimum 1 channel per implementation)

 

Routine (daily) updates - high priority items sent on daily basis by Akros PM

  • Full list sent to Akros-Ona

  • Individual lists specific to implementation sent to each implementation channel

 

Issue threads

  • For issues that are sent in daily/routine updates, they should be responded to in thread

    • Thread should discuss progress, timelines, updates

  • Any technical discussion should be pulled into Jira

    • responsibility of that implementation PM (Akros)

 

Task lists

There are some items that Akros will need to be asking of Ona that are not development-specific tasks that will need to be tracked and followed up on.

These will include @Derek Pollard other ideas?:

  • F/u to answer question about how functionality works

These will not include:

  • Issue troubleshooting/exploration/follow-up

  • Instance set up tasks (user build, plan set up, task creation) - these should be Jira tasks

  •  

Tbd what the tool or plug in will be to track these tasks @Annie Martin to research.

 

Each Akros PM will be responsible for flagging tasks/to-dos and managing the list in each channel

 

Communication expectations and escalation policy

  • Akros to not use direct messaging to make new requests of devs - this needs to be on public channel

  • Akros can use direct messaging for individual follow-up on existing issues in times of urgency when team member is not responding on group channel

  • Q: what is long term strategy for 24hr support?

  • Q: what do escalation pathways look like and what are criteria to use them?

Related content

DSME 2020 Technical Meetings
DSME 2020 Technical Meetings
More like this
Jira Process (Updated July 8)
Jira Process (Updated July 8)
More like this
Android Multi-Team Login
Android Multi-Team Login
More like this
Reveal Tasking Model
Reveal Tasking Model
More like this
2019-11-14 Meeting notes
2019-11-14 Meeting notes
More like this
2019-12-04 Meeting notes
2019-12-04 Meeting notes
More like this